Faustroll guarantees books and other items purchased through this site. If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of receiving your delivery, although the buyer is responsible for the cost of returning the goods. However if the return is due to an error on our part, or a damaged/faulty item, we will gladly refund both any original delivery charge and the cost of return postage.
In the event of dispatched items being delayed or lost in the post we will offer to replace or refund:
- 15 days after dispatch if the item was sent UK 2nd Class
- 10 days after dispatch if the item was sent UK 1st class
- 21 days after dispatch if the item was sent Western Europe Airmail
- 21 days after dispatch if the item was sent USA/Canada Airmail
- 35 days after dispatch if the item was sent Rest of the World Airmail
Courier services will only be refunded or replaced if the tracking details show that the goods have not been signed for at the correct address. If the goods are delayed through customs or issues with the receiver of the goods Faustroll will not refund or replace. Should delays occur in the delivery that are caused by the courier a discretionary refund to reflect the level of service may be provided.
All returns should be securely wrapped and sent to the following address:
East Sussex TN22 3ED
Responsibility for local taxes and duties
When we ship books for delivery outside the United Kingdom, the recipient is liable for any local taxes or import duties that may be payable. Faustroll can take no responsibility for this and if the goods are returned due to unpaid tax the costs will not be refunded as the sale has been completed. The goods can be re-despatched with a further charge for dispatch at the customer’s request.